Knowledge Base: What is it and why do I need one?

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4 key points to include in a knowledge base
Knowledge Base: What is it and why do I need one?
As we mentioned earlier, a knowledge base is simply a data armenia phone number list repository that acts as a self-service help desk for customers and employees. It contains information about a service, product, or a specific topic.

Such examples may include:

frequently asked questions;
procedural articles;
troubleshooting guides, or anything else that leads want to know regarding the services offered
This is how a good knowledge base is the perfect solution to provide excellent customer service while expanding the customer support program.

At the same time, it also helps work teams perform their functions more effectively by allowing them to focus on their tasks and what is really important.


As such, knowledge bases can be differentiated according to their functionality:

There are internal knowledge bases used to serve the company's employees.
Then there are external knowledge bases that serve the customers of the product or service.
Internal knowledge base