What to do to protect your reputation online
Posted: Wed Jan 29, 2025 5:06 am
Online Reputation
When a former employee starts an online reputation-damaging campaign, you need to do everything you can to stop the reviews as quickly as possible before potential customers see them and it impacts your business. Here are some steps you should take.
1. Keep calm
It's a pretty frustrating situation. But the last thing you want to do is get angry and respond the same way your disgruntled ex-employee did. If your responses show a lack of self-control, it will tell your potential clients something about you. And that could make the situation much worse.
So before you go online and start reading what the employee said germany email list about you, take a few deep breaths, take a walk, or relax in any way you can. Don't rush or react impulsively.
2. Avoid negative feedback from employees
The best thing you can do is prevent a problem before it happens. Ideally, no employee should leave your company feeling like they were treated unfairly. It all starts with hiring the right people, training them thoroughly, and being incredibly clear about their job descriptions. And while you’re explaining their role, tell them what will happen if they fail to perform their job descriptions correctly, which sets the right expectations.
Conduct regular employee evaluations and help struggling team members succeed with success plans if they don't meet their goals or benchmarks. That way, if they still don't succeed, it won't be a big surprise when they lose their job.
Firing an employee without notice is a way to provoke anger that could send them into an online tirade. The more sensitive you are about severance with an employee, the less likely you are to encounter negative online reactions.
When a former employee starts an online reputation-damaging campaign, you need to do everything you can to stop the reviews as quickly as possible before potential customers see them and it impacts your business. Here are some steps you should take.
1. Keep calm
It's a pretty frustrating situation. But the last thing you want to do is get angry and respond the same way your disgruntled ex-employee did. If your responses show a lack of self-control, it will tell your potential clients something about you. And that could make the situation much worse.
So before you go online and start reading what the employee said germany email list about you, take a few deep breaths, take a walk, or relax in any way you can. Don't rush or react impulsively.
2. Avoid negative feedback from employees
The best thing you can do is prevent a problem before it happens. Ideally, no employee should leave your company feeling like they were treated unfairly. It all starts with hiring the right people, training them thoroughly, and being incredibly clear about their job descriptions. And while you’re explaining their role, tell them what will happen if they fail to perform their job descriptions correctly, which sets the right expectations.
Conduct regular employee evaluations and help struggling team members succeed with success plans if they don't meet their goals or benchmarks. That way, if they still don't succeed, it won't be a big surprise when they lose their job.
Firing an employee without notice is a way to provoke anger that could send them into an online tirade. The more sensitive you are about severance with an employee, the less likely you are to encounter negative online reactions.