Correspondence with technical support
Posted: Sun Dec 22, 2024 9:48 am
There is a Rules Manager in the advertising account in Tools , where you can file an appeal. That's what we did. We also contacted technical support for help.
Ad blocking appeal
Technical support sent monthly “letters of korean telegram happiness”: “Thank you for contacting us! The problem has not been resolved yet. We are working…”
Then we decided to turn to the community . We described our problem and received the following response:
Thank you for reaching out to the Google Ads community. Please note that this is a referral resource and not an employee of the company.
The experts on the forum are volunteers. We will try to help solve this problem.
The procedure for reviewing ads is available at the link .
If your ad has been pending for more than 24 hours, or your video ad has been pending for more than 48 hours, please fill out the form at the link .
This will help solve the problem.
How to check the review status of your ad or extension
Ad statuses
How to fix a disapproved ad
I hope the answer was useful to you.
Good luck to you.
Fortunately, Stanislav Galandzovsky , who taught me on the PPC specialist course, answered . The most important thing in learning is the opportunity to communicate with teachers even after the course is over, which I took advantage of.
I directly described the problem, and Stanislav suggested adding him to the advertising account so that he could file an appeal on his own behalf, since, as it turned out, we had encountered a "slow" Google specialist.
The expert also advised us to create a separate “Returns” page , as we received a warning from Merchant Center.
Problem with Merchant Center
On our website, the information was on the “Public Offer Agreement” page , but Google prefers that this information be separate and in a prominent place.
After Stanislav contacted technical support, our problem was resolved.
Ad blocking appeal
Technical support sent monthly “letters of korean telegram happiness”: “Thank you for contacting us! The problem has not been resolved yet. We are working…”
Then we decided to turn to the community . We described our problem and received the following response:
Thank you for reaching out to the Google Ads community. Please note that this is a referral resource and not an employee of the company.
The experts on the forum are volunteers. We will try to help solve this problem.
The procedure for reviewing ads is available at the link .
If your ad has been pending for more than 24 hours, or your video ad has been pending for more than 48 hours, please fill out the form at the link .
This will help solve the problem.
How to check the review status of your ad or extension
Ad statuses
How to fix a disapproved ad
I hope the answer was useful to you.
Good luck to you.
Fortunately, Stanislav Galandzovsky , who taught me on the PPC specialist course, answered . The most important thing in learning is the opportunity to communicate with teachers even after the course is over, which I took advantage of.
I directly described the problem, and Stanislav suggested adding him to the advertising account so that he could file an appeal on his own behalf, since, as it turned out, we had encountered a "slow" Google specialist.
The expert also advised us to create a separate “Returns” page , as we received a warning from Merchant Center.
Problem with Merchant Center
On our website, the information was on the “Public Offer Agreement” page , but Google prefers that this information be separate and in a prominent place.
After Stanislav contacted technical support, our problem was resolved.