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In the long term, the results are disastrous, because the customer will not only withdraw from the contract, but will also be left with a negative image of your company. With the ease that people have today to share their experiences, the risks are enormous. It is impossible to avoid churn, but aligning expectations is a good start to ensuring a long-term relationship with the majority of your customers.

s received this is one of the main complaints made by belize whatsapp data customers: companies do not take their feedback into account. Often, just to cut costs, they even ignore statements about recurring problems. Even if it is not possible to resolve the issue in the short term, make this a priority and carefully analyze what can be done.

Understand that solving problems is not an expense, but an investment. This will help to drastically reduce churn and may even contribute to increasing your profit margin in the future. Churn rate is too important an indicator to be left aside. After all, the data you can discover impacts every aspect of the business, in the short and long term.