Customer Service On The WeChat Official Accounts Platform
Posted: Thu Jan 23, 2025 8:32 am
Customer service on the WeChat official accounts platform is nice because there is a desktop web client where you can invite other users from your company, so you can have more than one person available to reply to your contacts at any given time.
Onboarding Contacts on the WeChat Official Accounts Platform
We always say this but it is worth repeating. When interacting with customers through a messenger, the first interaction is highly important. WeChat gives you two features to make these interactions successful, a custom menu and an auto-reply function.
Custom Menu on WeChat Official Accounts Platform
Much like Facebook Messenger, WeChat Business accounts have a chat menu where users can interact without actually typing. The menu can have up to 3 buttons at the bottom of the screen. These belize mobile phone numbers database buttons can have up to 5 sub menu items each. Each of these buttons can do one of 3 things: send a message, link to a web page or open a WeChat mini program.
We were not able to try the WeChat mini program unfortunately because we do not have one published, but we have seen this function work on other official accounts. The jump to a webpage function also works, as we were easily able to create a button that goes to the Rocketbots website.
Creating a Post to Broadcast on the WeChat Official Accounts Platform
Creating a Post to Broadcast on the WeChat Official Accounts Platform
The send a message option gave us some trouble. As we assumed you could just type in a text message like get started which would work in concert with the auto-reply function described below. However, we were not able to get this to work, because the message can only be a post on WeChat. We are not sure why it is built like this but we were not able to create a button that triggers a plain text message to be sent.
Onboarding Contacts on the WeChat Official Accounts Platform
We always say this but it is worth repeating. When interacting with customers through a messenger, the first interaction is highly important. WeChat gives you two features to make these interactions successful, a custom menu and an auto-reply function.
Custom Menu on WeChat Official Accounts Platform
Much like Facebook Messenger, WeChat Business accounts have a chat menu where users can interact without actually typing. The menu can have up to 3 buttons at the bottom of the screen. These belize mobile phone numbers database buttons can have up to 5 sub menu items each. Each of these buttons can do one of 3 things: send a message, link to a web page or open a WeChat mini program.
We were not able to try the WeChat mini program unfortunately because we do not have one published, but we have seen this function work on other official accounts. The jump to a webpage function also works, as we were easily able to create a button that goes to the Rocketbots website.
Creating a Post to Broadcast on the WeChat Official Accounts Platform
Creating a Post to Broadcast on the WeChat Official Accounts Platform
The send a message option gave us some trouble. As we assumed you could just type in a text message like get started which would work in concert with the auto-reply function described below. However, we were not able to get this to work, because the message can only be a post on WeChat. We are not sure why it is built like this but we were not able to create a button that triggers a plain text message to be sent.