Beware of your own tendencies, my friend. Our brains are designed for one primary function: to keep us alive, to survive.
When you face a discomfort (making a phone call, for example), your brain has a tendency to interpret that discomfort as a threat. And when you feel threatened, your brain goes into survival mode.
With an understanding of how the brain works, we can easily see how we can get fooled into believing that the most comfortable follow-up method is also the best one.
That explains why emails are sent when phone calls are more estonia telegram data appropriate, or text messages are delivered when video messages would have far greater impact.
The Customer’s Best Interest, Not Yours
In every case ask yourself the critical question: What is in the customer’s best interest?
Having answered the question, ask one more: Did I just rationalize the answer because I’m uncomfortable?
Enter the rationalizations as to why you should not make that request. I mean, will the new prospect really be all that impressed?
Do not answer this question according to your
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