An effective lead collection system

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Process automation

Chatbots take over repetitive requests and allow operators to focus on more complex tasks. They work 24/7 and significantly reduce the workload on your team.

Script bots: are integrated hong kong mobile phone numbers database into a chat with a button interface, instantly responding to clients. They can also perform various actions, such as changing the tariff.


Text bots: analyze user questions and provide information from the knowledge base. They take on routine tasks and can work around the clock.


Smart bots: use artificial intelligence to imitate human speech, understand queries with typos, and can communicate in different languages. They learn from the results of communication, which allows them to constantly improve the quality of their responses.




Use LiveTex to collect a contact base for future interactions. For this purpose, the service offers a wide range of tools: pre-chat fields for collecting contacts, an offline form and a callback for delayed communication and collecting customer data, engagement scenarios to increase conversion to appeal.



The client card*** automatically collects client contacts. It is always at hand in the RMO and Personal Account, and the operator can send an outgoing message in a messenger or social network in a couple of clicks, as well as contact the user in a text channel if he cannot get through.



Use the collected databases to send outgoing mailings*** in messengers and social networks. Notify clients about the status of the application, changes in the booking or arrange marketing campaigns.

Integration with CRM systems

With LiveTex, you can integrate your CRM, which allows you to track the history of interactions with clients and improve service.

Tip: ready-made integration*** with LiveTex is available for all Bitrix24 users without the need for programmers to configure it.

Real-time process management

LiveTex offers professional tools for managing the process of communication with clients:

Online monitoring. Allows you to track the current operator load and waiting time in real time. This helps to quickly adjust the distribution of requests between operators.


Supervisor. A tool for prompt assistance to managers in difficult situations. Helps identify problem areas and train employees.


Request Routing: Allows you to automatically distribute requests to the appropriate operators or departments depending on the topic of the request, which simplifies the processing of requests and improves the response speed.