Before introducing you to effective phoning software, it is important to know the different types of software on the market in order to best guide your choice. Thus, we find 3 main categories:
The predictive system, phone number list
The preview system,
The progressive system.
The predictive system
This type of software works as follows: it will dial several telephone numbers at the same time so that the lines are answered by the first available advisor.
This type of phoning software allows you to make your team more productive and generate a large number of calls . However, it presents some risks such as the fact that a caller may find himself without a correspondent.
The predictive system is therefore rather reserved for large contact centers that canvass in a very high volume. If you choose this system, you must be sure to have a significant number of teleoperators.