A Q&A section on Google My Business is another way to provide customers with important information before they contact you. It helps reduce the number of duplicate requests for managers, save time on communication, and give customers a clear idea of your services or products.
Recommendations for working with this GMB section:
Check for new questions regularly. Check your GMB profile weekly to quickly answer new questions.
Add FAQs yourself. If you frequently ask customers certain usa business email list questions on the phone or through other channels, it's a good idea to add them to your Q&A section.
For example:
Do I need to book a table in advance?
Do you accept card payments?
Is courier delivery possible?
Such answers immediately help customers better understand the processes and know what to expect.
Photo: What is Google My Business — 5 setup recommendations from Inweb
Write answers concisely and clearly. The text in the Q&A should be simple and precise. Avoid complex wording or excessive detail. For example, instead of “We work with many payment systems, including Visa, MasterCard and other popular services,” write “Yes, you can pay with Visa, MasterCard and others.”