Full-stack customer service software

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2. Freshdesk
Freshdesk’s customer service suite is designed to resolve tickets at scale.

The platform empowers customers with self-service features such as guided widgets to lead users to relevant answers via your company’s knowledge base. Freshdesk also uses generative AI and automated workflows to route requests to the right reps.

Unified tickets coupled with collaborative features and data cyprus b2b leads tracking, Freshdesk’s tools can handle a high volume of customer queries for big teams.

Screenshot of the Freshworks customer service software.
3. Front
With so many features and functions, customer service software can get pretty complex. Front acknowledges this upfront, instead offering users a tool “with the familiarity of email.”

The platform automates tasks such as routing and handing off tickets while emphasizing a fair balance of work among reps. Like the other tools on this list, Front supports cross-channel communication with customers. Features such as customer history profiles and in-app note-taking empower reps to personalize service without having to dig for context.

Screenshot of the Front customer service software.
Integrating service tools with your CRM is a no-brainer for the sake of more comprehensive customer care. Not to mention a more complete understanding of your performance metrics.

Below are solutions that are either built into or integrated with some of the biggest CRMs.

4. Salesforce Service Cloud
Saleforce Service Cloud’s status as a CRM powerhouse speaks for itself and the platform’s service suite doesn’t disappoint. The platform is up-to-date with self-service AI features such as predictive analytics and generative responses which can easily be edited by reps before being sent out.