Reviews and questions on the marketplace

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Marketplace search engines take into account semantics in reviews and questions. Therefore, it would not be superfluous to add keywords to brand responses, for example: “Thank you for your review. We are glad that you found the perfect open leather shoes for the summer…”.

Tips for working with reviews:

Follow the one-day rule. People don't expect malta telegram number database instant responses to their requests on markets, but it's best to respond within 24 hours.
Answer questions. The question does not necessarily require an answer from the seller, but it is preferable that the business, not a random buyer, answers. In the answer, you can explain in more detail, for example, how to use a hammer drill correctly, how not to miss the depth of the hole, or how to avoid dust when drilling.
Respond to both positive and negative reviews. Close objections on behalf of the official representative.
Reply to solve the problem, not to unsubscribe. Be helpful.
Develop a Tone of Voice — the tone of your communication with customers. It should be expert, but not cold. Avoid formality, communicate humanely.
These measures increase consumer loyalty and improve seller trust.

Detailed reviews are valuable, where buyers share their experience of using the product, publish photos and videos. Such reviews inspire trust and a desire to buy the product.