customer survey questions
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This doesn't mean you should only ask a general question. In fact, customers will find it easier to answer your survey if you break that general question down into more detailed questions:
What features of our product do you dislike?
Do you use our competitors' products? If so, what do you prefer about them? What don't you like about them?
Additionally, you can use a survey plugin on your rcs data uk e-commerce website. Once you have received feedback, as always, it is very important to analyze the survey data as is and act on the information you receive.
5. How did you hear about us?
This question will show you where the majority of your leads and customers are coming from. This, in turn, allows you to see where your marketing efforts are paying off and where your target groups are hanging out.
Here's a great example from Hubspot. It asks customers how they heard about the company. It's a simple format that offers four possible answers that customers can choose from.
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There is also a fifth option that ensures that the survey covers all possible answers that customers may give.
When you ask customers how they heard about you, you can determine which platforms are worth your attention. If you have almost zero leads and customers coming from Facebook, there is no point in running marketing campaigns there, right?