Create an upgrade management policy
Preventative measures like outlining an escalation management strategy create a process for responding promptly to issues, good or bad. Highlighting response protocols along with example scenarios will help your germany b2b leads organization understand how to manage concerns people express on social media. Remember: You can never be too prepared.
Integrate your social media management platform into your marketing technology stack
To deliver the most effective social services and achieve the personalization customers seek, marketers need to understand the end-to-end customer experience. Drafting a social media management integration plan can help eliminate digital silos that prevent your team from delivering quality service.
Ever since buying followers in bulk became popular in the early 2010s, people have called follower count a vanity metric. On the surface, this argument makes sense. After all, what’s the point of a high follower count if your engagement rate is low?
As it turns out, it works quite a bit.
Writing about follower count as a meaningless metric lacks some key nuance. Mainly, it doesn't take into account the "90-9-1 rule." According to this rule, only 1% of social media users create content, 9% share, like and comment on original content, and 90% just lurk. Lurkers may not contribute to your overall engagement rate, but that doesn’t make them less valuable.
Our index data shows that 68% of consumers primarily follow brands on social to discover new products and services, followed by access to exclusive promotions (46%) and entertainment content (45%). Just because they don’t like or comment doesn’t mean they aren’t gathering information that can ultimately drive a purchasing decision.
2: Follower count is a vanity metric
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