what are the technologies behind

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They are robots programmed to interact, guide and answer questions from real people, through service platforms, websites or applications. These bots, which usually present themselves as avatars or mascots, started out as mere automatic response software, but have taken a huge leap forward. In technology in recent years. Artificial intelligence resources, in particular machine learning, allow these agents to “learn” from users and improve their responses and interactions automatically.

In this way, with each service, the chatbot tool becomes more bc data taiwan user list efficient, accurate and even humanized, as it starts to simulate patterns presented in conversations with real people. What is the true objective of chatbots? Chatbots are often seen as substitutes for human attendants. % dedicated employees, who do not take time off and do not demand a salary, a real “threat” to professionals who work in customer service.

However, this dystopian perception is far from reality. Starting with the fact that, although the market has innovated a lot, bots don't even come close to being able to perform all the tasks that a human being performs in this sector. The true objective of these tools is to contribute to your customer service, sales or support, not compete with it.